Returns & Refunds

Retail products

Unopened, unused retail products may be returned within 14 days of purchase with proof of purchase for a full refund or exchange.

For health and safety reasons, we cannot accept returns on skincare, supplements, or any product that has been opened, used, or has a broken seal. This is standard practice for medical-grade and professional-dispensed products and is not a reflection of our confidence in them.

If a product arrives damaged or you believe you received the wrong item, contact us within 7 days of delivery at (801) 572-7835 or cortney@thetruemedicalspa.com and we will make it right.

Treatments, packages and memberships

Treatments and packages purchased in advance are non-refundable once any portion of the series has been performed. Unused treatments remain on your account and may be applied toward another service of equal value.

Treatments are medical procedures. Individual results vary based on skin type, condition, adherence to home care, and factors outside our control. We do not guarantee a specific outcome, and payment is for the treatment performed rather than a promised result.

Event tickets

Event tickets are non-refundable. The value of an unused ticket remains available as an in-store credit, and tickets may be transferred to another person — contact us before the event so we can update the list.

Cancellations and no-shows

We ask for 24 hours notice to cancel or reschedule an appointment. Late cancellations and no-shows may forfeit a deposit or a treatment from a package, because that appointment time cannot be filled on short notice.

Questions

Call us at (801) 572-7835 or email cortney@thetruemedicalspa.com. We would rather talk it through than have you unhappy with something you bought from us.